ULTRA SECURE DELIVERY DETAILS

We take logistics seriously — because when you order security equipment, reliability matters.

Most orders are stocked, prepared, and despatched the same day, or within 2–3 working days, depending on the nature of the products and any preparation required. All orders are handled in-house, using our own stock and teams — no marketplaces, no blind drop-shipping, no surprises.

We have two warehouses:
• Standard products are stocked and shipped from our UK warehouse
• More complex or assembled products are prepared and shipped from our central EU warehouse located in France, using a specialised team and dedicated carrier services

If your order timing is critical and you need absolute certainty on lead times, we always recommend contacting us before placing your order — our team will happily confirm what’s possible.

GB Mainland

Standard Delivery Charges

• Orders £120 or above (including VAT): Free delivery (GB Mainland only)
• Orders under £120: £6.95 (including VAT) (GB Mainland only)

Express Delivery (GB Mainland)

Express Delivery is available for most GB Mainland orders placed before 10am, at an additional cost of £15.00 including VAT.

• Express delivery means next working day in most cases
• In rare circumstances (for example, where items are prepared and shipped from our central EU warehouse), delivery may occur on the following working day

This approach allows us to offer fast delivery while remaining fully transparent and compliant with cross-border logistics.

Important: Express delivery significantly prioritises your order, but it is not an absolute guarantee. If your delivery must arrive without fail, please contact us prior to ordering so we can confirm feasibility.

Delivery Methods

We despatch orders via DPD, Royal Mail, or UPS, depending on the shipment type, destination, and contents.
Tracking details are provided as soon as your order leaves our warehouse.

Delivery Signature

Most deliveries require a signature on receipt.

If you request that a parcel is left without a signature, this is done entirely at your own risk. Once a delivery is marked as delivered without signature, we cannot be held legally responsible for loss, theft, or damage.

For peace of mind, we strongly recommend providing a delivery address where a signature can be obtained.

Collection / Pick-Up

Collection from a local store may be available in specific cases, please contact us to organise.

Please note: we do not operate a walk-in store or public trade counter, and collections are not possible without prior confirmation.
If you believe collection may be appropriate for your order, please contact us before ordering so we can advise.

Additional Information on Cross-Border Shipments

As explained above, some orders are prepared and despatched from our central EU warehouse in France.

In these cases, all fees (customs clearance, import duties, and related charges) are handled by Ultra Secure directly.
There are no additional fees payable on delivery — the price shown at checkout is the final price you pay.

This process is fully managed by our logistics team to ensure smooth delivery without delays or unexpected requests from the courier.

Islands

For deliveries to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands, and the Channel Islands, shipping costs and delivery options may vary.
Please contact us and we’ll provide a tailored quote.

Europe

Our central EU warehouse allows us to despatch orders anywhere throughout Europe, using reliable courier services and optimised routes.

All applicable logistics and customs processes within the EU are handled by our team to ensure smooth delivery.
Please contact us for delivery options, timings, and costs.

Worldwide

We regularly ship orders worldwide, supporting customers across a wide range of countries and regions.

For international shipments, delivery options and terms are always clearly communicated in advance.
If you’re outside the UK or Europe, simply get in touch — we’ll advise on the best shipping method, expected transit times, and any relevant considerations.