Free returns within 30 days
Take 30 days instead of the usual 14 to test your system where you'll use it. If it isn't right, send it back for a full refund: we arrange the return, and it costs you nothing.
- 30 daysto change your mind
- Free returnswe arrange it for you
- Full refundto your original payment
- 1-year warrantyafter the 30 days
How a return works
- 1
Email us
Within 30 days of delivery, with your order number. Contact us: no need to justify your choice.
- 2
We arrange it
We send you everything you need to send the parcel back, at no cost to you.
- 3
Pack it up
The products complete, with accessories and manuals, in the original packaging if you still have it.
- 4
Refunded in full
To your original payment method, within 14 days of receiving it back, and normally sooner.
Your refund includes the original standard delivery charge. The return itself is free: you don't pay anything to send it back.
Not working as expected?
Talk to us first. Every installation is different, and the issue is often a setting or an installation detail that our team can solve with you by email. If the hardware is at fault, we replace it under warranty; if the product still doesn't suit you, we'll find a better option or refund you.
Wireless range on your site
We test every wireless product's range, but walls, gate posts and vegetation differ on every site. If a wireless system doesn't reach where you need it, return it within 30 days for a full refund, or exchange it for a stronger system. Test it before installing, so it comes back in perfect condition.
After the 30 days
Your product is covered by our 1-year warranty against defects in materials and workmanship under normal use. Contact our technical team: they'll help you diagnose the problem by email and arrange an exchange if it's needed. For unused products after 30 days, we may be able to offer a credit note.
Made-to-order products
Products made or adapted to your specification can't be returned for a change of mind. This is always stated in your quote:
- posts and chain cut to your length
- specially adapted electronic systems
- kits assembled and built to order
Good to know
When do the 30 days start?
On the day your order is delivered, as shown by the DHL tracking. If your order arrives in several parcels, they start from the last one.
Can I unpack and try the product?
Yes. You're welcome to unpack and test a product, as you would in a shop, including testing the wireless range on site. Please send it back complete and undamaged: if a product comes back damaged, a partial refund may be issued based on the extent of the damage.
Is the delivery charge refunded too?
Yes. We refund the full price of the products and the original standard delivery charge. The return itself is free.
Something missing or damaged on arrival?
Please tell us within 7 days of delivery, with a photo if you can, so we can put it right quickly.
Does this affect my legal rights?
No. Our 30-day guarantee comes on top of your statutory rights. Full details are in our terms and conditions.