UltraCOM3 Wireless Intercom

Q: How many Properties can the UltraCOM3 work with?
A: Between 1 and 9.

Q: Why would you use it for 1 Property?
A: For applications wanting to Open an Electronic Gate or Door using the Keypad.

Q: What is the built in Keypad for?
A: It can be used to either open an Electronic Gate or Door (when the caller station is connected) or to select the correct Property 1 to 9.

Q: How do you select the chosen Property using the Keypad?
A: Either Scroll Up using the Up Button (central bottom) or by pressing the relevant Key (if you know the number or name).

Q: Can the Customers name be displayed?
A: Yes you can program the Customers name into the Display.

Q: How does the Caller Station remain powered?
A: There are built in options that are designed to save power when using the Caller Station with Batteries, these include:

• Built in Proximity Sensor High Setting (5 metres), the caller station wakes up as the visitor approaches the unit.
• Built in Proximity Sensor Low Setting (2.5 metres), the caller station wakes up as the visitor approaches the unit.
• Push Button to wake up (pushing any button will awake the Caller Station).
• Always ON (only recommended when powered by DC power).

Q: How can I power the Caller Station?
A: You can power the Caller Station with the following:

• 12v - 24v DC supply (directly from a Electric Gate or Door circuit board).
• 4 x C Batteries.
• 12v Plug in Transformer.

Q: If I use the Battery option, how long will they typically last?
A: Most domestic applications would operate for between 12 - 18 months using a good set of Batteries.

Q: The UltraCOM3 will not release the Output Relay to release my Gate or Door?
A: Please check the Child Lock is not Engaged on the Handset / Handsets (is there a line through the padlock symbol on the bottom right of the screen on the handset).

Q: How do we Engage or Disengage the Child Lock on the Handset ?
A: Press the Down Button then Central Padlock Button on the Handset.

Q: What Wireless range does the standard Intercom have?
A: The UltraCOM3 is tested at 600 metres (open air), which equates to around 200 - 400 metres in most applications (depending on the nature of obstructions between the Caller Station and Handsets).

Q: Can I increase the range of the UltraCOM3?
A: You can add an External Aerial (to fit onto the back of the Gatepost) which will help with Wireless Transmission (as this aerial removes the gatepost from the obstruction).

Q: What do I need to do if I add an Aerial?
A: Connect it to the cable inside the Caller Station and select External Aerial in the display menu.

Q: Can I increase the range any further?
A: On the UltraCOM3 there is a program in the settings of the Caller Station & Handset, this can be changed 1 (which will slightly change the frequency helping if there is some local interference).
A: You could add a Aerial lengthening cable (which doesn't increase the range but may allow the Aerial to be positioned in a location away from some other obstruction).

Q: Can I connect the Caller Station to all Electric Gates & Doors?
A: The UltraCOM3 can be used to operate most Electric Gates or Doors, proving these can operate using a Momentary N/O (normally open) or N/C (normally closed) Input signal (which most do as standard or with the help of an additional relay).

Q: Are the Output Relays adjustable in time Duration?
A: Yes (1 to 99 seconds).

Q: Is the Caller Station weatherproof?
A: Yes (IP54) together with the additional Hood (which provides even more protection).

Q: I have just added an additional Handset to my UltraCOM3, and both Handsets are now being Intermittent?
A: Please ensure that all Handsets and Caller Stations are working on the correct setting (1 or 2).

Q: Do I have to use the Hood?
A: The Caller Station is IP54 (but we do recommend using the hood as this provides additional protection against the weather).

Q: How many Handsets can I use with each UltraCOM3 Intercom?
A: There is no limit to how many Handsets can be used (you can have multiple Handsets in one Property and minimum in others to suit each Property).

Q: My Handset is Calling me, but the Visitor cannot hear me?
A: You need to press the side button on the Handset whilst talking (this is a security/privacy feature so that the Intercom is transmitting only when it is required).

Q: If I have multiple Handsets, can these communicate with each other?
A: Yes, the users could talk to all other Handsets (once communication is established then this connection will be private).

Q: How does the Handset Call?
A: Chime, Vibration & Flashing Feature.

Q: How do I operate a Gate or Door by using the Handset?
A: Once you have established that you are happy to allow the Visitor access, press the Unlock Button on the Handset (centre location).

Q: Is the Handset portable?
A: Yes the Handset is charged in the docking station provided, but is fully portable when charged.

Q: My Handset will not turn ON?
A: Hold and keep Holding the Red Telephone Symbol on the Handset (whilst the handset is in the charging cradle).
A: Ensure the Handset is sitting correctly inside the Charging Cradle.
A: Remote the Battery from the Handset for 5 seconds (then refit).

Q: The Caller Station will not Call the Handset, there is a Red Light staying ON?
A: Please power down the Caller Station for 5 seconds, and then Power back up.
A: Please remove the link to the Gate or Door Lock and test (if the Intercom then works please check the lock).

Q: Can the External Sound be adjusted on the Caller Station?
A: Yes there are settings 1 (low) to 5 (high).

Q: Does the Caller Station Chime when a Call is instigated?
A: By Default Yes (this can be turned OFF within the settings). 

Q: Is there a administrator Password?
A: Yes (8 digits) which is required to Enter the Caller Station Menu.

Q: How many Digits is the standard Caller Station Keypad used to operate connected devices?
A: 5 digits.

Q: What Gate Boards can the UltraCOM3 operate the Gate using the Internal Handset or Keypad ?
A: The vast majority of Gate Boards will have a N/O (normally open) Volt Free Connection that when connected to the N/O Output of the UltraCOM (by cable) will allow the Gate to be Operated, some are listed below (if they are not listed below please contact the Gate Board manufacturer or refer to the correct manual):

• Nice (model MC824H).